How can we help?

Pick your options on the product page (size, base, upholstery) and press "Order on Etsy" — checkout completes in our Etsy shop with your chosen variant pre-selected, under Etsy’s secure payment and buyer protection.

Checkout runs through Etsy, so everything Etsy supports works: credit and debit cards, PayPal, Apple Pay, Google Pay and — where available — Klarna instalments.

Orders can be cancelled free of charge within 1 hour of purchase. After that the build may already be scheduled — message us on Etsy or through the contact page and we’ll do our best to accommodate changes.

Purchases currently complete through our Etsy shop. Custom commissions are the exception — request one through the Custom Orders form and we’ll reply with a quote within two business days.

Orders are processed Monday–Friday. Ready-to-ship items leave within a few days by tracked parcel; made-to-order furniture typically takes 6–8 weeks including insured freight — each product page shows its own lead time.

Crated and insured, by furniture freight. Room-of-choice (white glove) delivery is available for large tables and bed frames — we confirm the option with your quote.

Use Order Tracking under Help with the email you ordered with and your order number, or sign in to your account to see the full production and shipping timeline with photos.

We ship across the United States and, through our Etsy shop, to Canada and much of Europe: the United Kingdom, France, Germany, Greece, Ireland, Italy, the Netherlands, Poland, Portugal, Spain and the rest of the European Union. Every order travels insured, in a purpose-built wooden crate. For countries not listed, write to us — we can usually arrange it.

Returns are accepted within 14 days of delivery in original condition — the buyer covers return shipping and any loss in value. Defects and transit damage are always on us, with no time limit for defects present at delivery.

Inspect on delivery and send us photos within 48 hours. We repair, replace or refund — your choice — and we handle the carrier claim, not you.

Every piece is covered against manufacturing defects. Solid wood also comes with something better than a warranty: it’s repairable — most damage can be sanded and re-oiled back to new.

Three steps: tell us the piece (size, wood, budget) through the Custom Orders form; we reply with a quote and drawing within two business days; you approve, we build, and we send progress photos from the workbench.

Yes — that’s the point of a workshop. An inch narrower, a foot longer, a different base: tell us the room and we’ll build to it.

Yes, typically 40–50% to begin production, with the balance due before shipping. The deposit becomes non-refundable once your slab is cut — we confirm all of this in writing before starting.

Always. We send photos and video of the finished piece to your order page, and nothing goes on a truck until you approve it there.

No — you can submit an order request and track it as a guest. An account adds a saved wishlist, your full order history and the message thread with the workshop.

Tap the heart on any piece to save it. Your wishlist is stored on your account, so it follows you across devices.

Use “Forgot password?” on the sign-in screen and we’ll email you a reset link that’s valid for one hour.

Occasionally — limited-time offers run with a countdown on the site, and newsletter subscribers hear about them first.

Returning customers get priority scheduling on custom commissions and early access to one-of-a-kind pieces before they’re listed. Sign up to the newsletter to be in that loop.

For designers, stagers and multi-piece orders — yes. Write to us with the project details and we’ll quote trade terms.